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Our FAQs

Everything You Need to Know Before You Order

Have questions about how our custom social media post design services work? We’ve answered the most common ones below so you can feel confident before getting started.

What does “custom post design” mean?

Custom post design means we create each social media post specifically for your business — using your brand colors, style, industry, and messaging. No templates or recycled designs are used. Every post is designed uniquely for your brand.

What platforms do you design for?

We design posts for all major platforms, including Instagram, Facebook, LinkedIn, Pinterest, and Twitter/X. Just let us know which platforms you use, and we’ll format the designs accordingly.

Do you write the content/captions too?

Yes. We offer optional caption writing, including text descriptions and hashtags. You may also provide your own text, which we’ll format professionally to match the design.

Can I request a specific design style or theme?

Absolutely. You can share visual references, themes, past posts, or simply describe your brand style, and we’ll tailor the designs to match your vision.

Do I get to review the posts before final delivery?

Yes. You’ll receive a preview of your designs and can request revisions. All plans include unlimited revisions until the final designs meet your expectations.

What is the turnaround time for delivery?

Standard delivery timelines range from 4 to 14 business days, depending on your selected plan, order size, and response time during revisions. Delivery timelines are displayed on each plan page.

How do monthly plans work?

Monthly plans include a set number of custom-designed posts delivered digitally each month. Content is created and delivered on a recurring basis according to your selected plan. Optional scheduling assistance is available for select plans.

Can I upgrade or change my plan later?

Yes. You can upgrade your plan or switch to a different package at any time by contacting our support team.

Do you also schedule posts for me?

We offer optional scheduling assistance for select plans using customer-provided platforms. We do not manage social media accounts or perform ongoing account management.

Will I own the designs after delivery?

Yes. Once the final designs are delivered, you receive full usage rights for your business. We may showcase completed designs in our portfolio unless you request otherwise.

How do I share my brand details with you?

After placing an order, you’ll receive a simple onboarding form where you can submit your logo, brand colors, design preferences, platform details, and examples.

What if I don’t have a logo or brand guide?

No problem. We offer logo design and visual identity support in select plans. If needed, we’ll help you establish a clean and consistent visual style.

Do you sell followers, likes, or automated engagement?

No. We only provide custom social media post designs and optional caption writing. We do not sell followers, likes, bots, or automated engagement services.

Is there any refund if I don’t like the posts?

Because our services are custom and digital, refunds are not provided once work has started. However, all plans include unlimited revisions to ensure the final designs meet your expectations.

Please refer to our Refund Policy for full details.

 

Can I place a bulk or custom order?

Yes. If you need 50+ posts or a tailored package, contact us and we’ll prepare a custom quote based on your requirements.

How can I contact your team?

You can reach us anytime via:

Or use our Live Chat on the website for faster assistance.

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