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Effective Date: July 9, 2025
This Delivery Policy applies to services purchased from SocialPostDesigns.com, operated by SOCIALPOST MEDIA LTD, a company registered in England & Wales (Company No. 16919967).
1. Delivery Method
All services provided by SocialPostDesigns are digital. No physical products are shipped.
Depending on the service purchased, deliverables are provided via:
- Email communication
- Secure file download or shared folder (e.g., Google Drive or Dropbox)
The delivery method used will be communicated during the order process.
2. Delivery Timeline
Estimated delivery timelines are displayed on the relevant service or pricing page.
For most plans, delivery typically occurs within 4 to 14 business days, starting from the date when:
- Full payment has been successfully received, and
- All required project information and materials have been submitted by the client
Delivery timelines are estimates and may vary based on order complexity and workload.
3. Client-Provided Information
Delivery timelines begin only after all required information has been received.
Delays caused by missing details, incomplete forms, or lack of client response may extend the delivery timeline and do not qualify for cancellations or refunds.
4. Revisions & Final Files
We offer unlimited revisions on applicable plans within the original project scope.
Revision turnaround times typically range from 1 to 3 business days, depending on the nature of the request.
Final deliverables may be provided in standard digital formats, including:
- PNG or JPEG (design files)
- PDF (brand or visual assets)
- DOCX or TXT (captions or written content)
- MP4 (if animation is included)
5. Subscription Plan Deliveries
For recurring or monthly plans, content is delivered digitally on a recurring basis according to the selected plan and agreed schedule.
Delivery frequency and timelines depend on the plan details and client responsiveness.
6. Rush or Custom Delivery Requests
If you require a custom or expedited delivery timeline, please contact us before placing an order.
Rush requests are subject to availability and may involve additional fees.
7. Communication
All delivery updates, previews, and final files are communicated via:
Clients are responsible for ensuring they can receive emails from us and checking spam folders if necessary.
8. Questions or Support
If you have questions regarding delivery or order status, please contact:
📧 support@socialpostdesigns.com
🌐 https://www.socialpostdesigns.com
